icici bank customer care ivr flow short cut to avoid frustation 1800 1080

The ICICI Bank Interactive Voice Response (IVR) system is designed to be user-friendly and automated, offering various self-service options. While there isn’t a universal “shortcut” to bypass the entire IVR, understanding the menu options and having your account details ready can significantly speed up your interaction.

Here’s a breakdown of common IVR options and tips to navigate them efficiently:

Key IVR Numbers:

• 1800 1080: General customer support and IVR menu.  Personal Banking
• 1860 120 7777: General customer care (Backup customer care number
  ).
• Corporate Banking 18601206699 & Credit Card 180010201239.

 

For Savings Account:

• Last 5 Transactions: Press # after entering your ATM/Debit Card Number and PIN.
• Cheque and Chequebook Queries: Press 1 after authentication.
• Internet Banking and Bill Payment Queries: Press 2 after authentication.
• Update Contact Details: Press 3 after authentication.
• Statement Related Queries: Press 4 after authentication.

For Credit Cards:

• Last 5 Transactions: Press 1 after entering your Credit Card Number and PIN.
• E-mail Statement: Press 2 after authentication.
• Manage Credit Card Limit: Press 3 after authentication.

For Home Loans:

• Statement Queries: Press 1 after entering your Loan Account Number.
• Request Documents: Press 2 after authentication.
• Part Payment of Loan: Press 3 after authentication.
• Pre-closure of Loan: Press 4 after authentication.
• Address Change: Press 5 after authentication.
• Apply for a New Loan: Press 6 after authentication.

For a comprehensive list of services and their corresponding shortcut keys, you can refer to ICICI Bank’s official IVR Banking page. (icicibank.com)

icici bank customer care timings

for emergency credit card blocking no 24/7

between 7:00 a.m. and 9:00 p.m.

Common IVR Menu Options (may vary):

When you call, the system will typically offer you a choice of languages first. After selecting your language, you’ll usually encounter options related to:

• Account Information:
  • Checking account balance
  • Last few transactions
  • Requesting e-statements
  • User ID related queries
• Card Services:
  • PIN generation/regeneration for Debit or Credit cards
  • Blocking/unblocking cards
  • Activating cards
  • Managing card limits
• Loan Services:
  • Home loan queries (statements, part payments, pre-closure)
  • Other loan-related information
• Other Services:
  • Cheque book requests
  • Reporting suspicious transactions
  • Updating mobile numbers

Tips to Avoid Frustration and Speed Up Your Call:

1. Have Your Details Ready: Before calling, keep your Account Number, Debit Card Number, Credit Card Number, and PIN (if applicable and for authentication) handy. This will help you get through the authentication process faster.
2. Listen Carefully to Prompts: While you want to avoid frustration, quickly listening to the initial menu options can help you identify the most relevant category for your query.
3. Use Keywords (if available): Some advanced IVR systems allow you to speak your query. If you hear an option like “Tell us what you need help with,” try using clear, concise keywords related to your issue (e.g., “block card,” “PIN generation,” “account balance”).
4. “Press 0” for Operator (Sometimes): In many IVR systems, pressing “0” or saying “operator” can connect you to a customer service representative if you can’t find a direct option or are stuck. However, this is not always a guaranteed bypass. Some sources suggest that repeatedly entering an invalid option might also lead to a CSR, but this can be trial-and-error and might increase frustration.
5. Utilize Missed Call Services: For quick information like account balance or last few transactions, ICICI Bank often offers missed call numbers. These can be a faster way to get specific information without navigating the IVR. Check the ICICI Bank website for these numbers.
6. Explore Mobile App and Internet Banking: Many banking tasks, such as PIN generation, blocking cards, or checking statements, can be done conveniently through the ICICI Bank mobile app or internet banking portal, which often offer a more direct and faster experience than the IVR.
7. Check for “Voice BOT” Service: ICICI Bank mentions a “conversational Voice BOT service” that aims to make IVR banking more efficient. Engage with this feature if offered.

By being prepared and knowing the general structure of IVR

call 1

2 credit card  9 customer care